If this does not work we can also click on ‘First help’ so that the software performs the appropriate checks in its operation. This means that for some reason the computer has not been able to mount it so we must select it and in the main panel at the top click on ‘Mount’. On the side it is possible to detect all the units that are connected but there are some that are light gray. This is a tool that shows us the information of both the internal hard disk of the Mac and those that are connected. If we observe that the device works normally either by seeing the LEDs or because we have tested it on another computer, we simply have to go to the native application ‘ Disk Utility’.
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